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‎04-24-2024 05:47 AM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Office Jet Pro 9020. The printer works fine. However, the scanner does not. I get a message " the scanner is unavailable". I tried the suggested remedies. No luck.  I did recently switch to Fidium as an internet provider. It worked great prior to the switch.  Any suggestions? thanks

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‎04-24-2024 09:18 PM - edited ‎04-24-2024 09:20 PM

HP Recommended

full feature software April 2024

 

probably just need to install the new package. 

 

I assume you connected to the router and not WiFi-Direct to PC.

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