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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-02-2024 04:12 AM

HP Recommended

I could previously use HP software to scan double sided and the software would automatically organise the pages. I have a new HP computer and  it appears I now  have to manually reorganise the pages. Is there software that will do this automatically as before. Thanks

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4 REPLIES 4

‎05-03-2024 07:20 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Double sided scanning can be done using the HP FULL Solution Software for your operating system.

 

WHat is the printer model? Need to get the correct software for the specific printer model.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎05-05-2024 02:55 AM

HP Recommended

I have downloaded  Hp smart  for the printer and the  printer supports double sided printing(  office pro 8610) but now once I have scanned the pages, i have to reorganise them into the correct order. I did nt have to do this previously, it was done automatically. I am looking for software that will continue to do this. Thanks 

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‎05-05-2024 03:50 AM

HP Recommended

Hi,

 

Please download and install teh HP FULL Software for the printer model:

HP Officejet Pro 8610 e-All-in-One Printer series Software and Driver Details

 

After installing the software, it would have the prompt for the 2 sided scan .

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-07-2024 11:54 AM

HP Recommended

Thank yoyu for tghe response and i have downloaded the software but like tghe previous version, i still have to manually organise the pages. Is this the case with all software?

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