I bought a HP M120 Wireless mouse and facing issues regarding the sensors and battery

[Vansh2495]

I bought M120 Wireless mouse in Feb, 16th, 2024 from Amazon, but after using it for a month, I started facing sensore issues where the sensor started moving without even moving the mouse. I cleaned the sensors, but still faced the problem. While this problem was there, the battery used for the mouse started draining fast. I had to change the batteries in just two days. So to claim the warranty, I registered the product, but it didn't seem to work, whenever I wanted to add the product, it showed "Please enter a valid Serial Number" even though I added the same serial number as on the Bar Code of the box....Please help me claim the warranty.

[Rachel571]

Hi @Vansh2495,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with both technical issues and warranty registration problems. Here are some steps you can take to resolve the situation with your HP M120 Wireless Mouse:

Verify the Serial Number: Ensure that you are reading the serial number correctly. Sometimes, characters like '0' (zero) and 'O' (the letter O) or '1' (one), 'I' (capital i), and 'L' (capital l) can be confused. Double-check the serial number you're entering against what's on the box or the device itself.

Unfortunately,  there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires  repair or replacement.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support