hp instant ink sign up

[openheart9302]

I just signed up for the HP Instant Ink program today but when I sign into my account and go under Ink Shipment, yes I know they are closed today on a sunday but there's an error message that says they cannot ship my ink because they can't read my ink levels.  I already threw out my old ink cartridge last week because it was empty so there are no cartriges in my printer at all right now.

 So instead of buying a new one at the store a friend told me about Instant Ink.  Does anyone know if they will still automatically ship me my ink and can they read what type of printer I have? Or do I need to call HP on Monday and speak to someone? 

[Ho11yw00d]

When you set up your printer did you connect to your printer to your wifi?

[asmita6658]

Hi @openheart9302

Welcome to the HP Support Community. 

A Welcome Kit consisting of a color and black ink will be shipped to you once you enroll the printer.  

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[asmita6658]

@openheart9302

Thanks for replying. An order was placed yesterday to ship you a color and black. Don't worry, it will be delivered to you soon. It takes about 4 to 10 business days. Once the tracking number is generated you will receive an email notification. 

I hope that answers your query.

If it did, simply select “Accept as solution”, to help the community grow and if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.