Unresponsive Printer/Busy Status

[ScientificHole]

Hello, I just bought a new printer, and am having problems with the most basic of issues.

The printer will not print, and remains in a busy state, almost unresponsive.

This occurs whether I am printing via Word, PDF, or on a browser.

I have tried diagnostic doctor but no luck.

Thank you for assiatance,

AK

[KrazyToad · Accepted solution]

Hi @ScientificHole

Welcome to HP Forums. This is a great place to get support, find answers and tips. 

I understand that you are unable to print and the Printer is stuck in the Busy State

I'd like to help.

Please start with a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Next, uninstall the printer driver from Root level.

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13. ) Restart the computer and download the HP Easy Start from Here

Note: Connect the USB cable only when instructed.

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[ScientificHole]

Thank you Krazy Toad for your assiatance and timely response.

Everything looks to be working normally now; perhaps it was just an intro hiccup.

Thanks for your help,

SH

[Ben3331]

I get  the Printer Failure display and  the following two error messages in my log

E [25/Sep/2019:18:08:06 -0400] [Job 312] Files have gone away.
E [25/Sep/2019:18:24:45 -0400] [Job 809] Unable to get printer status.

I have a MAC so windows instructions don't help me

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you