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‎05-05-2024 03:33 PM

HP Recommended
Operating System: Microsoft Windows 11

My printer is always offline and I don't know what to do correct the status.

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1 REPLY 1

‎05-07-2024 06:55 AM

HP Recommended

Hi @ilsouza_1,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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