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‎05-05-2024 07:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I cant access the control panel on the printer to connect to the internet because hp ink message is stopping me.  It says Cartridges can not be used until printer is enrolled HP Instant Ink.  I am already enrolled.  How do I get around this to connect to the internet and reinstall the printer.

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2 REPLIES 2

‎05-06-2024 09:37 AM

HP Recommended

Hi @kamo1993,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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‎05-07-2024 09:19 AM

HP Recommended

I don't have any messages from you

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