printer 234dw goes ofline everytime i change the printer cartridge

[Nl56]

printer 234dw

everytime i change the cartridge my printer stops working

[Alden4]

Hi @Nl56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the printer cartridge replacement process causing your HP printer 234dw to go offline. Here are a few troubleshooting steps you can try to resolve the issue.

• Ensure Proper Installation: Make sure that the new cartridge is properly installed. Check if it's securely seated in its slot and that any protective covers or tapes have been removed.
• Update Printer Firmware: Sometimes, firmware updates can address compatibility issues or bugs related to cartridge replacement. Check HP's website for any available firmware updates for your printer model and install them if necessary.
• Restart Printer: Try restarting the printer after installing the new cartridge. This can sometimes reset any temporary issues that may have occurred during the cartridge replacement process.
• Check Cartridge Compatibility: Ensure that the cartridge you've installed is compatible with your HP printer model. Using incompatible cartridges can cause various issues, including going offline.
• Clean Cartridge Contacts: If the printer still goes offline after installing a new cartridge, try cleaning the electrical contacts on both the cartridge and inside the printer with a soft, lint-free cloth. Sometimes, dirt or debris on these contacts can interfere with the connection.
• Check Printer Settings: Verify that the printer settings haven't been inadvertently changed during the cartridge replacement process. Ensure that the printer is set to online mode and that there are no error messages or warnings displayed on the printer's control panel.

By following these steps, you should be able to troubleshoot and resolve the issue of your HP printer going offline every time you change the cartridge.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support