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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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We just purchased a new HP Color LaserJet Pro 4201dw. It arrived and we were setting it up and noticed that the duplex feature prints crooked on page 1 of the document (which actually gets printed after page 2, other side of the page, prints). The first page is the duplex side of the print job. We opened up the back door of the printer and found a green part that was loose and had a white roller that had popped out of it (possibly during shipping). We put the loose white roller back into the green part, but we don't know where the green part goes. We think this problem is directly related to the crooked printing. I'm attaching photos to show the printer and the part, before I contact support and possibly return it. Thanks for any help!
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Here are a couple of pictures that should help you reinstall. Hopefully none of the pins are broken
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Here are a couple of pictures that should help you reinstall. Hopefully none of the pins are broken
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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