• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
HP Color LaserJet CM1312nfi Multifunction Printer

I need a physical repair center in Switzerland, Geneva ideally.  My printer does not print, just makes all the proper noises but nothing comes out...

1 REPLY 1
HP Recommended

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

You may need to clean the rollers
https://support.hp.com/us-en/document/c00994976

This video show a different OEM printer but is useful anyway
https://www.youtube.com/watch?v=eJBmi1_JXlQ

If your printer has had a lot of use possibly the rollers have hardened and you need a roller kit
https://www.google.com/search?q=hp+roller+kit


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.