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‎05-02-2024 07:22 AM

HP Recommended

Printhead Problem. Event code 62.80.03

I followed the previously posted instructions of unplugging the printer and waiting 30 seconds and also waited 60 seconds and plugged the printer back in. The error message remained. I purchased the printer new December 2022. 

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3 REPLIES 3

‎05-03-2024 09:25 AM

HP Recommended

Hi @dyungtum,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, perform the steps from this document and see if that helps. 

 

Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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‎05-05-2024 09:01 AM

HP Recommended

Troubleshoot it with HP support on the phone and the printer is being replaced under warranty.

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‎05-06-2024 10:49 AM

HP Recommended

Hi @dyungtum,

 

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

 

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

Elohi_NR
I am an HP Employee
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