• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-05-2024 01:04 PM

HP Recommended
Product: Hp Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

How do I get reimbursed for a bad printer cartridge

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2024 04:47 AM

HP Recommended

Hi @Rick_Goodw,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get a replacement cartridge, I would request you to contact HP Phone support who can schedule a repair/replacement as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

Elohi_NR
I am an HP Employee

View solution in original post

Reply
Was this reply helpful? Yes No
2 REPLIES 2

‎05-07-2024 04:47 AM

HP Recommended

Hi @Rick_Goodw,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To get a replacement cartridge, I would request you to contact HP Phone support who can schedule a repair/replacement as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

Elohi_NR
I am an HP Employee
Reply
Was this reply helpful? Yes No

‎05-07-2024 01:21 PM - last edited on ‎05-07-2024 01:27 PM by Moderator

HP Recommended

All i get is automated system can you have some one call me that i can talk to [Personal Information Removed]@

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.