My printers output quality is bad.

[Raket4u]

The print quality is bad. The partrons ar old, but not empty. My instant ink account tells my, that the printer has enough ink. Which i true, but what if they are old? 

[Elohi_NR]

Hi @Raket4u,

Welcome to the HP Support Community. 

I'd like to help!

Follow the steps to fix streaked or faded prints. prints with incorrect colors, or other print quality problems.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Low ink levels can cause print quality issues. If any cartridges are very low or empty, replace them with new Instant Ink cartridges.

Load plain white paper and run the cleaning tool.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options that include the cleaning tool.

If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

NOTE: The cleaning page does not count against your pages printed for the month.

If you see blurry edges or jagged lines in your prints, try aligning the printhead.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer 

Maintenance, and then touch Align Printer.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open the Printer management options. Select the option to align the printer.

If you did not replace your cartridges before, replace them now with new Instant Ink cartridges.

If you do not have new Instant Ink cartridges on hand, or if replacing cartridges did not help, contact HP Instant Ink support for assistance.

Home / Home Office: HP Instant Ink support

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Raket4u]

I followed the steps, but red color is missing.

I think it s dryed out.

[Elohi_NR]

Hi @Raket4u,

Thanks for performing the steps. 

I would need a few details regarding your instant ink account. 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Raket4u · Accepted solution]

I called hp by phone, and they send me new ink.