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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-05-2024 09:40 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

I was mailed the wrong ink cartridges and I am completely out! I need ink like yesterday 

Category:
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1 REPLY 1

‎05-06-2024 01:26 PM

HP Recommended

Hi @Dharp,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.


It sounds frustrating to receive the wrong ink cartridges when you need to use your printer urgently!  May I know if the printer is enrolled in instant ink? 

Where did you get the cartridges from?

 

If the printer is enrolled in instant ink, I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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