Envy 5055 Will Not Print Magenta

[Bumbie620]

My Envy 5055  printer will not print magenta. I replaced the tricolor cartridge because the one that was in there was low but not indicating replacement. I have also tried to unplug the printer and plugged back in, removed the cartridge then put it back in, made sure the magenta color is showing on the outside of the cartridge where it makes contact, I have cleaned the print cartridges multiple times including a level two cleaning. I’ve realigned the printhead and then I even reset the printer to factory settings. All the other colors print fine. 

[Elohi_NR]

Hi @Bumbie620,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer not printing color. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Update the firmware by selecting your current OS. Click here

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer needs service. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Bumbie620]

I have done all the steps in the document. It won’t even print the color when I do a test page or after I clean the printheads. It seems my only option would be to service the printer but it’s not worth it as I’m sure it would cost more than the price of a new printer.

[Elohi_NR]

Hi @Bumbie620 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!