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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-03-2024 04:30 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi.

I have been using the Plantronics status light on my previous laptop at work. I was given a new laptop and cannot find the companion app anywhere, therefore rendering my light useless.

I have tried the Poly website and HP website and helpdesk but have been running around in circles, with still no answer...

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2024 02:17 AM

HP Recommended

Hello @gweginoz 

 

please find the Plantronics Status Indicator:

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 people found this reply helpful
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4 REPLIES 4

‎01-04-2024 04:34 AM

HP Recommended

Hello @gweginoz ,

 

welcome to the HP Poly community.

 

Since to consolidation of Plantronics / Polycom / Poly into HP support things have moved around. Please give me a couple of days and I see what I can find.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-20-2024 02:17 AM

HP Recommended

Hello @gweginoz 

 

please find the Plantronics Status Indicator:

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
2 people found this reply helpful
Was this reply helpful? Yes No

‎01-21-2024 03:58 PM

HP Recommended

Hi @SteffenBaierUK

 

Thank you very much for your help.

Much appreciated! 🙏

 

regards,

Greg

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‎03-06-2024 01:08 PM

HP Recommended

Just as an FYI, in our experience here, this OLD (2020) version of the Plantronics software doesn't work with the NEW Teams. To verify, I just downloaded it and tried (3/6/24). It doesn't seem to work with Teams 2.0, or 'new' Teams.  We have been using Embrava Connect software which 'kind of' works with New Teams, but it seems 'iffy', especially since Teams seems to be pushing updates almost daily. Sometimes it works, but sometimes it shows you're on a call when you're not, etc.  If someone finds good software that works with the current version of New Teams, please post it here.  Thanks, and have a good day everyone!

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