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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-15-2024 06:43 AM - edited ‎04-15-2024 07:40 AM

HP Recommended
Product: 482567413671

Random users getting signed out to their Polycom VVX 301 phones (version 6.4.4.3178 - Teams SIP Gateway).
I tried factory reset the phone and delete the device from Lens.
After the device has rebooted it gets provisioned again via Lens and is ready to sign in.
When the user tries to sign in again, the device lost its configuration with no sign in button....

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1 REPLY 1

‎04-16-2024 06:59 AM

HP Recommended

Hello @BjornSteyaert Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

Have a great day!

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