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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
poly x70
Microsoft Windows 10 (64-bit)

Hi,

 

I have setup 8 Polys but the last one is not showing the Device PIN, all of the Polys are on the same network.

It says Registration status: Not connected, and the Device PIN is blank.

I tried to reset the Poly, but it's exatctly the same,

Can you please help me?

3 REPLIES 3
HP Recommended

Hello @buchlovskya ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

What are you trying to archive using the PIN? Have you set the server on the Device to Lens so Lens has full access to the devices, unlike the PIN registration which is limited?

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi @SteffenBaierUK,

 

Thank you for you reply, the Poly is running on 4.1.4-402003 version of software.

I'm trying to add the Poly to our Poly Lens company tenant.

 

Best regards

 

Adam Buchlovský

HP Recommended

Hello @buchlovskya ,

 

welcome back to the HP Poly community.

 

You have two options, use the automated provisioning explained >here< or I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.