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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-09-2024 04:20 PM

HP Recommended
Product: VVX 311
Operating System: Other

Poly Len Inventory page shows my some of my sites devices VVX 101, 201 and 311 all offline. They were added to lens but why can't Lens see them online?  Is is possibly my Firewall?  

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2 REPLIES 2

‎04-09-2024 04:43 PM

HP Recommended

Steffen posted this link about a similar issue.  I haven't dug in yet:

 

Teams SIP Gateway Bulk Onboarding Enhancement | Poly Lens Help

 

 

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‎04-10-2024 01:42 AM

HP Recommended

Hello @jmiverson ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

As outlined by @Adam_In_DC2 the community search has some posts you can access.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
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