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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-02-2024 10:09 PM

HP Recommended

My company installed a Polycom SoundStation 2 phone in 2019. It is mainly for video conference. There is an indivial BDEL line for that phone. It could dial out as a normal phone in the past. My colleague recently found it could not dial out as before. I can't figure out what the problem is, and tried many times as the manual said.

 

Will it be because the line is being linked with a MAXHUB program now? 

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1 REPLY 1

‎04-03-2024 02:15 AM

HP Recommended

Hello @FK-2020 ,

 

welcome to the HP Poly community.

 

Your post was placed in a section not suitable for your question and my role as a community volunteer I have moved it. It was moved to a section that is more suitable for you or has a specific dedicated section. There is no action required from your end.

 

The SoundStation 2 is an analog phone that can work on a PSTN Line or off a PABX.

 

Both provide analog capabilities and, if set up correctly, can receive or make calls. I can only suggest you work with whoever set up the line for the phone.  Other volunteers may reply as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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