Failed to install SIM card reader software

[bahaa98]

I purchased the device WWAN

 

 

and installed it on the computer correctly,

but I had a problem installing the driver.

 

What is the solution, please?

[BeemerBiker]

You need a service contract, possibly a special driver, and LTE is not available in all countries

https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

I recommend contacting an HP agent.
Click here for world-wide contact info

[Paul_Tikkanen]

@bahaa98 

Looking at your screenshot, you installed an unsupported WWAN card.

You can only install one of the two cards listed in chapter 3 of your notebook's service manual and they must have the HP part numbers on them or they won't work.

HP ZBook 15u G3 Mobile WorkstationHP EliteBook 850 G3 Notebook PCHP EliteBook 848 G3 Notebook PCHP E...

HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module     HP part # 800870-001

HP hs31110 HSPA + Intel Mobile Broadband Module     HP part # 822828-001

I don't see either of those part numbers in your screenshot or as the SPS number.

Chapter 1 page 4 of the service manual indicates that those are the only two cards you can use.

WWAN
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas built into display assembly
Supports the following WWAN formats:
● HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module
● HP hs31110 HSPA + Intel Mobile Broadband Module
Supports no WWAN option

[bahaa98]

[bahaa98]

Look 👇👇