broken hinge and screen for hp envy 360

[sw1233]

Operating System: Microsoft Windows 11

The right hinge on my HP ENVY x360 recently broke. The hinge is fully defective, and the metal support has popped out of its place. This has caused screen damage to the bottom right area of the screen near the hinge, and that has caused other cracks running through the screen. Based on reading some similar topics on this forum, this appears to be a common issue for this laptop that is not due to user error. My laptop is still under warranty.

[Gaya1239]

Hi @sw1233 , 

Welcome to the HP Support Community

I understand you are facing an issue with your broken hinge and screen for hp envy 360. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[derjokerman]

I had the exact same issue which happened 2 months out of warranty. None of the HP workers were helpful and they wanted me to pay 400€ for the repairs. It is obviously a factory defect so can you please help me out here?

[Elohi_NR]

Hi @derjokerman,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.