• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎05-05-2024 10:36 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi

MY touchpad isn't working. I tried uninstalling I2c HID driver and any suggested windows update as well. Please help

Category:
Reply
3 REPLIES 3

‎05-07-2024 12:48 PM

HP Recommended

Hi @Maddy489,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're experiencing some frustration with your HP printer's touchpad. Let's troubleshoot this together. Here are some steps you can take.

 

  • Restart your Printer: Sometimes, a simple restart can fix minor issues. Turn off your printer, wait for a few seconds, and then turn it back on.
  • Check for Firmware Updates: Ensure that your printer's firmware is up to date. HP often releases firmware updates to fix bugs and improve performance.
  • Check Connection: Make sure that your printer is properly connected to your computer. If it's a wireless printer, ensure that it's connected to the correct Wi-Fi network.
  • Driver Reinstallation: Instead of just uninstalling the I2c HID driver, try reinstalling it. Sometimes, a fresh installation can resolve issues. You can download the latest driver from HP's official website.
  • Reset Printer Settings: Many printers have an option to reset to factory settings. This can often resolve various issues, including touchpad problems. Refer to your printer's manual for instructions on how to reset it.

 

By following these steps, you should hopefully be able to resolve the issue with your HP printer's touchpad.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
Reply
Was this reply helpful? Yes No

‎05-11-2024 10:43 AM

HP Recommended

Hello Alden,

it is not a printer issue. The touchpad on my HP laptop doesn’t work. 

Reply
Was this reply helpful? Yes No

‎05-11-2024 01:29 PM

HP Recommended

Hi @Maddy489,

 

Thank you for your response, 

 

Please help us with your HP laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.