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‎05-05-2024 02:23 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0023dx

I need help, my Spectre laptop will go to sleep and will not allow me to hit enter/use touch pad or touch screen to wake it up.  I was also unable to download the latest windows 11 update. I also did the mouse test and it would not move the "right" side test using touch pad or a connected mouse.

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‎05-05-2024 03:17 PM

HP Recommended

Here's a video from HP Support about computers not waking from sleep in Win 11:


https://www.youtube.com/watch?v=0fo6LefEqOo



I am a volunteer and I do not work for, nor represent, HP
How to fix your Windows 11 computer when it does not wake from sleep | HP Computers | HP Support
How to fix your Windows 11 computer when it does not wake from sleep | HP Computers | HP Support
youtube.com/watch?v=0fo6LefEqOo
Learn how to troubleshoot a computer that does not wake from sleep mode in Windows 11. This video covers restarting the computer, enabling keyboard, checking for and installing updates, and running the Windows troubleshooter. Chapters: 00:00 Introduction 00:13 Restart the computer 00:45 Enable the
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