• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎05-05-2024 12:00 PM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W3AV)
Operating System: Microsoft Windows 11

Hi,

I need help with the problem to connect my external display (Lenovo M15) with my HP Aero 13 AMD Ryzen. It was running well by using USB-C to USB-C as usual, but the problem appeared after BIOS and Windows update to F.14. The USB-C to USB-C cannot work, the same happened with HDMI to USB-C. I tried to downgrade the BIOS to F.13, but always failed. 

 

How to solve this problem? Thank for your favor. 

 

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.