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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S38AV)
Microsoft Windows 11

I had purchased my laptop in July 2023 but when I checked it for warranty assistance on hp support assistant it is showing 15 sep 2023 expiry date and purchased it on 16-09-2022. 

Please help me with the warranty assistance and clarify the system details.

 

1 REPLY 1
HP Recommended

The warranty starts when the computer is BUILT at the factory, not when it is PURCHASED. So, if it sits in a warehouse for 9 months, when it is bought, it will only have 3 months left on the HP warranty,


You have to Register it in order to reset the warranty end date.  If you had done that, the end date would have been  changed to July 2024.

 

Try connecting to: 

 

https://register.hp.com/americas/flowPage/registration/index.do?execution=e1s1&cc=US&lang=en


This is NOT something we can do for you.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.