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How HP is so hard to get someone to help

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We are just a Community Support forum staffed by part-time volunteers not affiliated with HP.


We have no access to HP Repair Services and can not help you with issues related to those. These include Repairs, Service Centers and Technician Visits


Nor are we able to contact customers via chat, email, text, or telephone.

 

Here's a video from HP Support about diagnosing the issue of the laptop starting but having a black screen instead of any display:


https://www.youtube.com/watch?v=sj6kYmT7GLs



I am a volunteer and I do not work for, nor represent, HP
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
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