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‎05-05-2024 11:23 AM

HP Recommended
Product: HP Chromebook 11a-na0000 (9TZ29AV)
Operating System: Chrome OS

My chromebook's keyboard suddenly stopped working again. I thought it was resolved yesterday after I had updated my device. The keyboard was working after the update, but now it has stopped working all over again. Does anybody know how to fix this issue?

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1 REPLY 1

‎05-05-2024 12:11 PM

HP Recommended
Factory reset your Chromebook
  1. "Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash. Continue.
  5. Follow the steps that appear and sign in with your Google Account. ..."
  6. Once you've reset your Chromebook you can  login to your favorite internet connection and use it as before.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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