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‎05-04-2024 07:10 PM

HP Recommended
Product: HP EliteBook 650 15.6 inch G9 Notebook PC (4D172AV)

I have a Windows 10 USB ISO that works fine on another notebook but on Elitebook It doesn't boot up. Secure Boot is turned off, and HD has been wiped. How can I boot the ISO image? Only screen I get is the HP Wolf Security logo and just sits there. 

On another occasion I got HP Recovery screen where it says your PC/Device needs to be repaired, error code 0x0000017. You need to use recover tools....etc.  How can I get these tools?

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‎05-05-2024 04:37 AM - edited ‎05-05-2024 04:54 AM

HP Recommended

@ShibbyShaggy.

 

You can use HP Cloud Recovery Client that creates a bootable recovery usb drive that reinstalls Windows, drivers and HP software and apps. Click the link below for more info.

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

You can download the recovery tool from your model's driver download site (it's in the "Software-Security " section).

HP EliteBook 650 15.6 inch G9 Notebook PC Software and Driver Downloads | HP® Support

 

If you use another PC to run the recovery tool, you'll be prompted to enter your model's serial number which is found on the back cover of your laptop.

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