No Sound on the speakers

[User_7616788]

Good day I encounter an issue on my pc on sound not working I have downloaded the audio sound from the manufacturer for my pc still the same I noticed that there is a red icon on the speakers which is muted and I check the playback and the speaker is not allowing me to enable it not showing enable.

other hand I check my window settings where display,brightness and notification is I noticed that there sound tab is missing where I can check input and output for the speaker anyone who can help on this but my Bluetooth is working for earpod but speaker not working

[Elohi_NR]

Hi @User_7616788,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Restart the computer

• If no sound comes from the speakers or headphones connected to your computer, an application controlling the device might be preventing other applications from using the speakers or headphones.
• Restart your computer, and then test the audio to see if the problem is fixed.

Run Audio Check in HP Support Assistant

• Run Audio Check in HP Support Assistant to make sure that the audio device is functioning properly.
• Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.
• In Windows, search for and open HP Support Assistant.
• On the My Dashboard tab, click Fixes & Diagnostics.

Click Audio Check in the One click fixes section.

Click Next, and then wait for the audio test to complete.

Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio.

If the sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

Click here for the remaining steps. 

Once you perform all the steps from the above article and still have issues, then the unit might need service. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.