HP Pavilion 24-ca1930nd sound not working

[jjtb_somhorst]

I installed Ubuntu 24 yesterday and I noticed that the sound of the B&O speakers does not work at all. Is this a known issue and most importantly is there a fix for it available?

[Gaya1239]

Hi @jjtb_somhorst ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand It's not uncommon for certain hardware components, like audio drivers, to encounter compatibility issues with newer operating systems, especially if they've just been released. However, it's difficult to determine whether this specific issue with the B&O speakers on your HP Pavilion 24-Ca1930ndBundle is a known issue without more information.

Here are a few steps you can take to troubleshoot and potentially fix the issue:

• Check for updates: Make sure you have all the latest updates installed for Ubuntu 24. Sometimes, updates include fixes for hardware compatibility issues. 
• Verify hardware recognition: Check if Ubuntu recognizes your sound hardware correctly. You can do this by going to System Settings > Sound and checking if your speakers are listed and selected as the output device.
• Install additional drivers: Ubuntu might not have all the necessary drivers installed by default. You can try installing additional drivers for your sound hardware. You can do this through the "Additional Drivers" utility in Ubuntu or by using the terminal to install specific drivers.

Refer to this document:  HP PCs - No sound from speakers

HP Pavilion 24-ca1930ndBundle AiO PC User Manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[jjtb_somhorst]

Hi Gaya,

- The speakers/audio are listed

- As far as I can tell there are no aditional drivers available.

I was hoping for a solution for this issue.

[Gaya1239]

Hi @jjtb_somhorst,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[Gaya1239]

HI @jjtb_somhorst,

Thank you for your response,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance.

You can reach out at HP Netherlands Customer Support no: 001-800-872-2881 /  800-711-2884. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support