Can't change the volume of my laptop

[DanteDEnd]

Hello

I have a problem with the audio on my HP laptop. My volume on my laptop is constantly the same. Doesn't matter if the volume is at 2 or at 100, the audio is the same.  When it's at 0 my laptop is muted. I do not have this problem when I'm wearing earphones, the volume changes fine.

I've tried almost everything I could find online, even a system reset of my laptop. It still is the same. When I run a diagnostic test, it says everything works. 

I tried to follow the recomended suggestions of delete the Realtek Speaker then restarting, but even that doen't work.

I hope someone can help me, because the volume on my laptop right now is way too loud. 

If you have any questions, don't hesitate to ask them.

Thanks in advance

[Gaya1239]

Hi @DanteDEnd,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[DanteDEnd · Accepted solution]

Hello, I managed to find the solution to my problem and that was buy installithe AMD freeflow app so that i can then reset my drivers. 

[Gaya1239]

HI @DanteDEnd ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support