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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-04-2024 03:46 AM

HP Recommended
Product: Polycom Studio USB

I am using a high-quality USB-C to USB-C cable to connect Polycom Studio USB (Firmware 2.1.2.001179) with my MacBook (MacOS 14.1) but only get 1280x720 video quality. 

 

I read a few threads here like and followed the guidance to use shorter (less than 3m) high quality USB-C cables

 

 
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1 ACCEPTED SOLUTION

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‎05-08-2024 05:58 AM

HP Recommended

Finally solved!
Now I get 4k quality because I am using a Thunderbold4 certified USB-C to USB-C cable (3.1 Gen1) instead of a USB-C to USB-C 3.2 Gen 2 cable for speed charging without Thunderbold 3/4 certification

 

snapshot-3.jpg

 

View solution in original post

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13 REPLIES 13

‎05-05-2024 02:51 AM

HP Recommended

Hello @ragnarh ,

 

welcome to the HP Poly community. The link you shared is for a Poly Studio X which is a different product from the Poly Studio USB you are using.

 

You have not yet shared what application it is you are using and which is only allowing this resolution. Have you tested this with Photobooth?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-05-2024 02:59 AM

HP Recommended

Hi Steffen 

I tried my best USB C cables with Studio USB and Studio R30, showing debugging Infos from Poly Lens in Zoom and Teams Meetings 

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‎05-05-2024 03:02 AM

HP Recommended

Hello @ragnarh 

 

try Photobooth with the debug info as Zoom or Microsoft may only use the lower resolution. It depends on what the app requests and most likely they do not support 4k.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-05-2024 03:05 AM

HP Recommended

Example from a quick community search >here<

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-08-2024 01:00 AM

HP Recommended

Hi Steffen, 

I searched this forum and the internet but could not find an App called PhotoBooth, only iOS/Android Selfie Apps

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‎05-08-2024 01:09 AM - edited ‎05-08-2024 01:10 AM

HP Recommended

Hello @ragnarh 

 

SteffenBaierUK_0-1715152124085.png

SteffenBaierUK_0-1715152217197.png

 

Best regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
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‎05-08-2024 01:38 AM

HP Recommended

Thank you, Steffen!
Now 1920x1080 is shown Poly Lens Debugging which is still not 4k but an improvement 

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‎05-08-2024 04:36 AM

HP Recommended

Hello @ragnarh 

 

I just tested this using my MacBook Apple M1 running Sonoma 14.5 with 16GB memory and also updated our general Video FAQ

 

  • Dec 04, 2023 Question: How can I verify the resolution of my Poly USB camera or why does the application used not use 4K ?
    Resolution: Please see >here< 

 

The arcticle explains the difference.

 

Best regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-08-2024 04:40 AM - edited ‎05-08-2024 04:49 AM

HP Recommended

Excellent and very helpful, article, Steffen!

Then the solution for me is to buy a different USB-C to USB-C cable (3.2 Generation 2x2)- or what do you recommend? 

 

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