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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-25-2024 07:15 AM

HP Recommended
Product: G7500
Operating System: Other

Just an FYI for everyone. PolyOS 4.2.0 reverted an audio setting on the G7500. 

 

Audio -> Audio Input -> Playback Options. Defaulted back to 'Playback to All Locations'.

 

In our case, this caused constant feedback from our in-room microphone. Changing it back to 'Playback to Far Sites' solved the issue. 

 

Unsure if there were any other settings changed from the PolyOS 4.2.0 update. I really wish PolyOS updates would leave settings alone.

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7 REPLIES 7

‎04-25-2024 08:51 AM

HP Recommended

Hello @mkeiser ,

 

welcome back to the HP Poly community.

 

I suggest you contact our Support organization in your region and quote 5123172828 / PECS-249715. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-02-2024 01:42 PM

HP Recommended

Hi, I've seen this happen a few times as well. I opened a ticket w/ Poly to understand why and make them aware of the issue and am waiting to hear back. 

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‎05-02-2024 01:55 PM

HP Recommended

A similar thing happened with the 4.1.0 update as well https://h30434.www3.hp.com/t5/Meeting-Room-Solutions/PolyOS-4-1-0-Audio-Issue-with-G7500/m-p/8846594...

 

It's very frustrating...

 

Oh, another setting that we found was reverted (to default value 5) is the 'Audio Input Level'. In the same location as the 'Playback Options'.

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‎05-02-2024 02:00 PM

HP Recommended

Hello @mkeiser 

 

what is your HP ticket reference?

 

@sgreenberg  this was already reported via 5123172828 / PECS-249715

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-02-2024 02:06 PM

HP Recommended

I have no idea what that means. I opened a ticket and am trying to confirm that this issue is related to the firmware version as I am fielding complaints from clients about audio feedback on their Poly systems. 

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‎05-02-2024 02:09 PM

HP Recommended

I can tell you it is 100% related to the firmware update. I've had to fix it on all the G7500's we've deployed that utilize 3.5mm audio the morning after 4.2.0 was automatically updated.

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‎05-02-2024 02:14 PM

HP Recommended
@sgreenberg wrote:

I have no idea what that means. I opened a ticket and am trying to confirm that this issue is related to the firmware version as I am fielding complaints from clients about audio feedback on their Poly systems. 

@sgreenberg 

 

The above is a ticket reference and the engineering reference so you should be able to add this to your ticket and get this through support quicker. Only if you open a support ticket you can be updated on the progress.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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