Poly x50 no power

[Scott12399]

Hello. I have no power to my PO20 poly tablet but I do have power when another lan cable is used, I have also used a gigabit network expansion switch but everything works except this tablet, no power at all except from the incoming lan. Please can anyone offer me some help? Scott 

[SteffenBaierUK]

Hello @Scott12399 

welcome to the Poly community.

What is a PO20 poly tablet? What does this have to do with the Studio X50 as this needs a power supply and does not support PoE. Is this about the Studio X or the TC8/TC10 device which supports PoE/

Please provide more data and clarify what your issue is. Also, provide details if this is a brand new unit or some used device. It may be better to contact our support organisation directly as we are all just volunteers here.

Best regards

Steffen Baier

[Scott12399]

Thanks for the reply Steffen. The PO20 is on the back of the tablet and the x50 is on the back of the video bar. The issue I have is that I can only have power for the PO20 with a cable from my server room and as I only have one Lan cable I bought a switch with five ports but this will not power the PO20 so I'm really confused. I need a Lan for the video bar so hence I bought the 5 way splitter. Any help with be much appreciated.

[SteffenBaierUK]

Hello @Scott12399 ,

I still have no idea what a PO20 is and what is has to do with a Studio X or a TC8 or TC10 Touch controller.

The TC8 or TC10 Touch controller uses an industry standard called PoE. PoE can come in the form of a PoE switch or a PoE adapter which Poly also sells.

The Studio X uses a normal Ethernet connection without PoE and is powered via a power block that comes with the unit.

if you struggle, and no other volunteer replies I suggest you contact a Poly reseller in the UK or our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier