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‎05-03-2024 02:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So HP controls your ability to print.   I have been on phone with them to trouble shoot internet connection dozens of time- i just gave up.   Then today I received a contract to sign and return and decided to get my Envy 6400 up.  I wasnon the phone for 45 minutes call was dropped with no call back.  I got on again with HP and he went through the same steps but then he said “ your ink subscription has lapsed and thats why you are having issues”.  So HP can control your functionality!  Never got sm alarm to indicate lapse or the impact!   Some devious sculker and supportive management to support this type of perverse business model.  Kind of only renting the printer and i did not know it!   The tech also said i might need to purchase tech support. to address a failure designed by HP

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1 REPLY 1

‎05-05-2024 09:58 AM

HP Recommended

Hi @efoconnor02,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.

 

Please help us with your HP unit Printer serial number and Case ID (If any) or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Could you elaborate on the issue for better understanding?

 

Alden4

HP Support 

I am an HP Employee.
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