Printing only blank or partial content on pages

[Drewish1]

How to clean a hp Deskjet 4100e? Only printing partial content on page or blank page.

 

[Elohi_NR]

Hi @Drewish1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the print quality issues. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

• Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
• A Cleaning printhead message displays, and a test page prints.

EXAMPLE OF TEST PAGE PRINTOUTS

• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.
• NOTE:
• Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Clean the ink smears (HP Smart app)

• Use the HP Smart app to clean printhead contacts and improve any print quality issues.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Alignment & Maintenance.
• If the Alignment & Maintenance is not available, click Advanced Settings to open the printer Embedded Web Server (EWS), and then click Tools. Click Utilities, and then click Print Quality Toolbox.
• Under Clean Up, click Clean Smear or Clean Ink Smear.
• A Rib Smear cleaning in progress message displays, and the printer feeds one page slowly. The printer might make some noise for a minute before it is done.

Click here for the remaining steps. 

Update the firmware by selecting your current  OS. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.