Cancelation questions

[Mercides]

Why can't I cancel the paper part? I don't need printer paper from them. Also when I clicked cancel it only showed everything which I didn't want. I want to keep the ink part but not the paper. Why did they tell me I had to return my printer to HP!? I PAID $300 FOR THIS! Why would I return it after 2yrs? They going to give me a refund for canceling a paper subscription for freak sakes!!!! And why can't I talk to someone and not some robot! 

[Dragon-Fur]

@Mercides 

Welcome to the HP Community --

The only way I can think of that you must return the printer is if you signed up for an HP All-in Plan.

The contract for this type of service is different from other subscription services.

Link and information are provided later in this message.

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Too, if you were having a conversation with a robot, there is a lot of room for the type of response you might receive to any given question.  My limited experience suggest that the answers you receive depends on way the robot translates your question and the level of intelligence or programming guiding the robot's answers.

If you have an Instant Ink subscription contract,

If you have not done so,

Consider:

Contact HP Instant Ink Support - Yes, in the USA, there is a phone contact number, no need to speak to a robot, I think.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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HP All-In Plan

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

If this is your plan, scroll down to the FAQ section and open What happens if I have trouble printing?

Details and contact information are included.

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