reduced performance mode when AC adapter plugged in

[_Moulik]

Cpu speed reduces from 2.40Ghz to 0.79 Ghz whenever the charger is plugged in.

I'd really like if anyone helps  me fix the above mentioned issue 

[ub6424]

Hello @_Moulik 

Sorry to hear that you are having problems ... I would like to help you.

Output of charger is not correct ! At least 1 deviation leads to errors !

V (Volts)

A (Ampere)

W (Wattage)

The message gives you the solution:

Quote: "

... Use of the original power adapter is recommended ...

"

Kind regards

[ub6424]

Please report back

Kind regards

[_Moulik]

Sorry for the late reply,

I am using the original adapter which was given with my laptop

[ub6424]

Hello @_Moulik 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

--->>> Perform Component tests (AC Adapter / Battery)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[_Moulik]

Hi,

I tried all the above mentioned tests and all of them passed without any problem.

Is there anyway I can force windows not to go in reduced performance mode? 

Kind regards

[ub6424]

Hello @_Moulik 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[_Moulik]

hi,

here are the screenshots of my basic system configuration 

Kind Regards 

[ub6424]

Hello @_Moulik 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.60 Rev.A

24.1 MB

Aug 10, 2022

Download

 Fix and enhancements:
- Provides improved system stability.
- Provides improved security.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[_Moulik]

Hi,

I tried both of the steps but sadly the issue still persists. Is there any other way to fix it?

Kind regards