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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-04-2024 10:21 AM

HP Recommended

Application can't enter my prodID but it is correct, 5Z805EA#AKD. Identificator is not correct.

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1 REPLY 1

‎05-04-2024 03:04 PM

HP Recommended

Notebooks that came with FreeDOS are not supported by the HP cloud recovery tool.

 

HP Pavilion Gaming Laptop 15-dk2813nw Product Specifications | HP® Support

 

The tool is only going to work on the HP consumer class notebooks that have a Windows product key in the BIOS.

 

Your only option is to clean install Windows by making a bootable USB installation flash drive with the Media creation tool from the link below.

 

You will also have to supply your own W10/W11 product key.

 

Download Windows 10 (microsoft.com)

 

Download Windows 11 (microsoft.com)

 

After W10/W11 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion 15.6 inch Gaming Laptop PC 15-dk2000 Software and Driver Downloads | HP® Support

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