Crashes and shutdown issues

[Tigri]

Specs:

Spoiler

OS: Arch Linux x86_64

Host: Victus by HP Laptop 16-d1xxx

Kernel: 6.8.9-arch1-1 
Resolution: 1920x1080, 1920x1080, 1920x1080  
DE: Plasma 6.0.4  
WM: KWin 
CPU: 12th Gen Intel i7-12700H (20) @ 4.600GHz  
GPU: Intel Alder Lake-P GT2 [Iris Xe Graphics]  
GPU: NVIDIA GeForce RTX 3060 Mobile / Max-Q  
Memory: 3449MiB / 15657MiB

Hello,

I've had this laptop since September 2023 I've never installed Windows. It used to had Ubuntu 22.04 LTS but I changed it to Arch Linux to see if it fixed the issues, which it did not. I have two issues:

The first issue is that ocasionally, when trying to shutdown the laptop, the process goes normally, linux shutdown logs appear on screen and then the screen turns off, as expected, but then it stops there, fans are still working and the power button light is still on, and it stays like this permanently, so I have to force shutdown by pressing the button.

The second issue is that, also ocasionally, my system will crash. The process goes as follows, in this order:

1. The screen freezes and all inputs stop working (even REISUB)
2. Audio hangs (loops the latest audio output)
3. (Sometimes) The system forcefully reboots itself, as in, the laptop turns off and then it turns on again on its own.

The journal logs closest to the system crash's timeframe are the following:

May 05 01:52:47 Antonio rtkit-daemon[1004]: The canary thread is apparently starving. Taking action.
May 05 01:52:39 Antonio baloo_file_extractor[18815]: qt.core.qobject.connect: QObject::connect(KAbstractIdleTimePoller, KIdleTime): invalid nullptr parameter
May 05 01:52:39 Antonio baloo_file_extractor[18815]: qt.core.qobject.connect: QObject::connect(KAbstractIdleTimePoller, KIdleTime): invalid nullptr parameter
May 05 01:52:39 Antonio baloo_file_extractor[18815]: kf.idletime: Could not find any system poller plugin
May 05 01:45:00 Antonio kernel: ACPI Error: Aborting method \_SB.PC00.LPCB.EC0._Q33 due to previous error (AE_NOT_EXIST) (20230628/psparse-529)
May 05 01:45:00 Antonio kernel: ACPI Error: Region SystemCMOS (ID=5) has no handler (20230628/exfldio-261)
May 05 01:45:00 Antonio kernel: ACPI Error: No handler for Region [CMS0] (000000009e117a6d) [SystemCMOS] (20230628/evregion-130)
May 05 01:44:29 Antonio wpa_supplicant[742]: wlp5s0: CTRL-EVENT-REGDOM-CHANGE init=BEACON_HINT type=UNKNOWN
May 05 01:39:24 Antonio plasmashell[16591]: [16591:0505/013924.415457:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 196608 times!
May 05 01:33:37 Antonio plasmashell[16545]: legacyModuleUpdater: update-check-finished
May 05 01:33:37 Antonio plasmashell[16545]: 2024-05-04T23:33:37.263Z [Modules] No module updates available.
May 05 01:33:37 Antonio plasmashell[16545]: 2024-05-04T23:33:37.234Z [Modules] Checking for module updates at https://discord.com/api/modules/stable/versions.json
May 05 01:33:37 Antonio plasmashell[16545]: 2024-05-04T23:33:37.234Z [Modules] Host is up to date.
May 05 01:33:37 Antonio plasmashell[16545]: 2024-05-04T23:33:37.060Z [Modules] Checking for host updates.
May 05 01:33:37 Antonio plasmashell[16545]: mainScreen.UpdaterEvents: CHECK_FOR_UPDATES UPDATE_NOT_AVAILABLE
May 05 01:33:37 Antonio plasmashell[16669]: DiscordProcessObserver: Skippin
May 05 01:29:13 Antonio wpa_supplicant[742]: wlp5s0: CTRL-EVENT-REGDOM-CHANGE init=BEACON_HINT type=UNKNOWN
May 05 01:24:49 Antonio baloo_file_extractor[18547]: qt.core.qobject.connect: QObject::connect(KAbstractIdleTimePoller, KIdleTime): invalid nullptr parameter
May 05 01:24:49 Antonio baloo_file_extractor[18547]: qt.core.qobject.connect: QObject::connect(KAbstractIdleTimePoller, KIdleTime): invalid nullptr parameter
May 05 01:24:49 Antonio baloo_file_extractor[18547]: kf.idletime: Could not find any system poller plugin
May 05 01:24:37 Antonio baloo_file_extractor[18537]: qt.core.qobject.connect: QObject::connect(KAbstractIdleTimePoller, KIdleTime): invalid nullptr parameter
May 05 01:24:37 Antonio baloo_file_extractor[18537]: qt.core.qobject.connect: QObject::connect(KAbstractIdleTimePoller, KIdleTime): invalid nullptr parameter
May 05 01:24:37 Antonio baloo_file_extractor[18537]: kf.idletime: Could not find any system poller plugin

I tried running memtest (albeit I never left it running more than a couple hours), and HP's built-in hardware diagnostic tools (the ones that I can access from the boot menu). I would like to check if I have to update the firmware, the BIOS or drivers, however, I found that these are only available for Windows 10/11.

95% of the crashes happen when running an Android emulator (Genymotion). The other times it has crashed has been while playing a videogame.

I would appreciate any tips you could provide to troubleshoot these issues so I can grasp where the problem is coming from.

Thanks to everyone in advance, and have a great day!