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It’s a windows 11 I had my brother help me but I’ve tried everything and it just doesn’t show up anything 

1 REPLY 1
HP Recommended

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.

If diagnostics pass then the problem is with the windows 11 driver or the lack of one.

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.


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