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‎04-25-2024 06:24 PM

HP Recommended
Product: HP Pavilion 23.8 inch All-in-One Desktop PC 24-k1000i (1T5M0AV)

The wheel on my mouse isn't working anymore.  How do I order a replacement HP 710 Keyboard and Mouse Combo?  They did not come with a dongle...will I have to order a combo with one now?

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1 REPLY 1

‎04-28-2024 07:57 AM

HP Recommended

Hi @BrianCNC,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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