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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello;
Allow me to welcome you to the HP forums!
Sorry to be the bearer of bad news, but the problem you're up against is that Microsoft only supplies drivers with the most basic functionality, and what you really need for FULL functionality is the specialized drivers written for the specific hardware found in your HP PC -- and unfortunately, there are no HP Win10 drivers for your PC. HP only guarantees Win10 compatibility for machines made after August, 2013. HP is no longer producing Win10 drivers for the older machines.
This means that your PC is most likely NEVER going to be fully functional under Win10 because the drivers it needs for full functionality simply do not exist! This is especially true if your PC has switchable graphics because, in this case, the ONLY drivers that will work properly are the OEM drivers that were written for that hardware.
To restore full functionality, you would need to do a factory reset using HP Recovery Media to its original pre-installed OS.
I am a volunteer and I do not work for, nor represent, HP
37,874
8,150
3,243
HP Recommended
Hello;
Allow me to welcome you to the HP forums!
Sorry to be the bearer of bad news, but the problem you're up against is that Microsoft only supplies drivers with the most basic functionality, and what you really need for FULL functionality is the specialized drivers written for the specific hardware found in your HP PC -- and unfortunately, there are no HP Win10 drivers for your PC. HP only guarantees Win10 compatibility for machines made after August, 2013. HP is no longer producing Win10 drivers for the older machines.
This means that your PC is most likely NEVER going to be fully functional under Win10 because the drivers it needs for full functionality simply do not exist! This is especially true if your PC has switchable graphics because, in this case, the ONLY drivers that will work properly are the OEM drivers that were written for that hardware.
To restore full functionality, you would need to do a factory reset using HP Recovery Media to its original pre-installed OS.
I am a volunteer and I do not work for, nor represent, HP
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