Audio Device is not working

[BillS1952]

Microphone stopped working after a driver update.

[Gaya1239]

Hi @BillS1952,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the driver update might have caused some compatibility issues with your microphone. 

Here are a few steps you can try to troubleshoot the problem:

• Rollback the Driver Update: You can try rolling back the driver update to see if that resolves the issue. To do this, go to Device Manager, find the audio device, right-click on it, and select "Properties." Then, go to the "Driver" tab and choose "Roll Back Driver" if it's available.
• Update the Driver: If rolling back the driver doesn't work, try updating the driver again. Sometimes, a corrupted driver installation can cause issues. You can update the driver by going to the HP website or using Windows Update.  Software and Drivers for HP Pavilion All-in-One - 27-d0072
• Check Microphone Settings: Ensure that the microphone is set as the default recording device in your system settings. Sometimes, after driver updates, the default settings might change.
• Check for Windows Updates: Make sure your system is up to date with the latest Windows updates. Sometimes, Microsoft releases fixes for driver-related issues through Windows updates.
• Reinstall the Driver: If updating or rolling back the driver doesn't work, you can try uninstalling the audio device driver completely and then reinstalling it. To do this, go to Device Manager, right-click on the audio device, and select "Uninstall device." After uninstalling, restart your computer, and Windows should automatically reinstall the driver.
• System Restore: If none of the above methods work, you can try using System Restore to revert your system back to a point before the driver update was installed. This will undo any system changes made since that restore point was created.

Refer to this document:  HP Pavilion All-in-One - 27-d0072 User manual 

I hope this helps. 

Take care and have a good day.

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