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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-29-2024 12:03 PM

HP Recommended
UC Software Version7.2.7.0191

Skype for Business Base Profile

 

Trio8800 and Trio8500

 

When using the device to dial-in to a conference call, following the establishment of the call using the 'Dialpad' button to access the dialpad, results in the dialpad closing before users are able to enter all the necessary numbers to join the conference call.

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5 REPLIES 5

‎04-29-2024 12:38 PM

HP Recommended

Hello @JamesW8 ,

 

welcome to the HP Poly community.

 

Has this ever worked?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-29-2024 12:56 PM

HP Recommended

Yes. It works as expected in 

UC Software Version5.9.6.3432
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‎04-29-2024 01:27 PM

HP Recommended

Hello @JamesW8 ,

 

I suggest you test this with 7.2.6 or earlier.

 

If you require 7.2.7 I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎05-02-2024 08:37 AM

HP Recommended

I can look at 7.2.6.0019 next week, that and 5.96.3432 and 7.2.7.0191 are the only versions listed for download on lens.

 

I don't believe, we've a specific 7.2.7 requirement.

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‎05-02-2024 09:03 AM

HP Recommended

Hello @JamesW8 

 

Best regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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