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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-02-2024 03:56 AM

HP Recommended

Hi,

 could you confirm if there is a way to complete disable the handsfree element of the VVX350? 

 

ie When you press new call it doesnt activate handsfree

when you press a line key it doesnt activate handsfree

 

Our customer works in a secure enviroment and the speaker / handsfree mic needs to be completely disabled?

 

Thanks

Reply
2 REPLIES 2

‎05-02-2024 04:22 AM

HP Recommended

Hello @PaulReyn10 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the application aka UC Software or Obi Software you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions. This may also depend on the answer we can provide.

 

In regards to your actual question a quick community search for the word handsfree results in >these<

 

If this is using UC Software how to create the configuration file, I suggest you check the general VoIP FAQ

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

For an old customer I used:

<disablekeys device.set="1" device.net.etherModePC="Disabled" device.auxPort.enable.set="1" device.auxPort.enable="0" feature.callRecording.enabled="0" feature.pictureFrame.enabled="0" diags.pcap.enabled="0" video.enable="0" feature.usb.power.enabled="0" up.handsfreeMode="0" softkey.feature.forward="0" softkey.feature.basicCallManagement.redundant="0" softkey.feature.simplifiedSignIn="0" feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.buddies="0" softkey.feature.newcall="0" softkey.feature.doNotDisturb="0" dir.local.readonly="1" key.26.function.prim="null" feature.lync.abs.enabled="0" feature.directory.enabled="1" lineKey.reassignment.enabled="1" lineKey.1.category="Line" lineKey.1.index="1" lineKey.5.category="SpeedDial" lineKey.5.index="1" lineKey.6.category="SpeedDial" lineKey.6.index="2" softkey.feature.forward="0" feature.LyncCCCP.enabled="0" />

 

This was for a phone connected to Skype for Business in a public lobby. They wanted to have 2 speed dials to connect to security and reception.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-02-2024 06:03 AM

HP Recommended

Hi, 

 it is a poly VVX350 that is deployed on RingCentral 

 

Phone Information
Phone ModelVVX 350
Part Number3111-48830-001 Rev:C
MAC Address 
IP ModeIPv4
IP Address192.168.10.117
UC Software Version6.4.4.3178
Updater Version6.4.4.2521
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