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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-24-2024 04:43 PM

HP Recommended
Product: VVX IP 450

IM HAVING TROUBLE TRANSFERING CALLS. SOMETIMES WHEN I TRANSFER, THE CALL DOES NOT TRANSFER AND I LOSE THE CALL. MY EXTENSION SHOWS THAT I HAVE SOMEONE ON HOLD BUT I CAN'T ANSWER THE CALL OR UNPARK IT. DURING THAT TIME, MY LINE STAYS BUSY UNTIL THE PERSON ON THE OTHER LINE DECIDES TO HANG UP. DOES ANYONE KNOW WHATS GOING ON OR WHAT AM I DOING WRONG?

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1 REPLY 1

‎04-24-2024 05:02 PM

HP Recommended

Hello @CSR-TEMP ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software Version, or the SIP or Call server you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

I suggest you check our VoIP Section which can be found via the search functionality or via my signature.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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