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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-19-2024 05:57 AM - edited ‎04-19-2024 05:58 AM

HP Recommended

A customer wanted to understand the difference between a working phone and a non-working phone based on their configuration.

 

Since UC Software 4.0.0 Poly phones can backup their running configuration.

Simply browse to the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

SteffenBaierUK_0-1713527822205.png

 

 

Once the files have been downloaded use a tool like Notepad++ (Similar tools should be out there for a Mac)

NOTE: The Plug In needs to be downloaded separately via Plugins > Plugins Admin > Search > Compare and then Install
 

  • Once done the above open both Backup PBU Files and then go to Plugins > Compare > Set as First to Compare > select 1st file

    SteffenBaierUK_1-1713527841077.png

     

  • Select the 2nd file and go to Plugins > Compare > Compare

    SteffenBaierUK_2-1713527854346.png

     

  • The difference between the configuration is shown in the File and the Compare NavBar also highlights their location in the file
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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