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HP Recommended

Printer only boots to 94%. Can seem to remove the printheads with out the screen functions.  How do I manually get the carriage to move into a position that I can remove them. Thanks!

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HP Recommended

If the carriage moves at all during the startup, simply pull the power cord while the head is in a position that is not locked. Otherwise you will need to remove the right cover and manually retract the head lock/seals. this is done by using a 10mm Torx bit inserted into a hole on the backside of the service station.

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